Let's get you back in the game.
Common installation, connection and account issues. Start with the answers below; if they do not help, describe the problem in the forum's support category.
The server is unavailable
Check that Tailscale shows Connected and that you accepted the server invitation with the same account. Then check server status on the website. If offline, wait or contact the operator. The installer can reopen the invitation.
The Tailscale invitation cannot be accepted
Use the same account in your browser and the Tailscale app. If the invitation is expired or invalid, ask the operator to share the server again. There is no need to create another game account.
The game says Incorrect user ID
Use your account name, not your character name. Check lowercase letters and switch to an English keyboard layout. Digits, symbols and accents may behave differently in the old client. Use account recovery if you forgot the password.
The verification email did not arrive
Check the address you entered and the spam folder. If the message does not arrive, contact the operator: local deployments may deliver mail to the operator's Mailpit test mailbox. Never send your password.
The download was interrupted
Run the same installer again and choose the same location. Do not delete incomplete .part files; the installer uses them to resume. If problems continue, check your internet connection, Tailscale and free disk space.
There is not enough disk space
We recommend 10 GB free for download and extraction. The new installer lists available drives and lets you choose another folder. Choose a different location or free space; it calculates the exact requirement before downloading.
The launcher will not open or is stuck
Close the launcher and rerun the installer for the existing game. It refreshes the updater and shortcut. Then launch using the Karilion Archlord desktop icon, rather than directly through AlefClient.exe.
The game says Server connection has ended
The server connection ended. Check Tailscale and world status on the website. After a restart or temporary outage, wait briefly and sign in again. If it keeps happening, report the exact time and circumstances.
How to report a bug
Describe the step where the problem occurred and include the exact error or a screenshot. For launcher problems, archlordx-update.log in the game folder can help. Redact personal information and passwords; send sensitive security issues directly to the team.
How to uninstall the game
After closing the game, remove its installation folder and desktop shortcut. Uninstall Tailscale separately through Windows Settings → Apps. Keep Tailscale installed if you use it for other purposes.
Every contribution helps.
Running this server is demanding and it costs money: server rent, the domain and hours of work on fixes and new features. If you enjoy the game and want it to keep running, I will be grateful for anything. Even a small amount helps.
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